Empathy in Elder Day Care: The Practical Connection with John Ford
WHAT WE’LL COVER
Our capacity to be empathic is a vital- but often underdeveloped- component of leadership in Elder Care facilities. Not only are leaders expected to be empathic, the ability of your staff to successfully navigate the daily challenges of working with elders, is directly related to their ability to be empathic. But what exactly is empathy? And at a practical level how can we show we are empathic? Come participate in this interactive online session if you want to discover how you and your organization can be more empathic.
After completing this webinar you will be able to:
• Define empathy and explain why it is important as a key skill for any elder care facility
• List three practical actions that are empathic
• Listen and respond to a difficult experience with empathy
PRESENTER
John Ford, Ford and Associates
John is an experienced workplace mediator based in California who has successfully mediated hundreds of workplace disputes since 1996. He is the author of Peace at Work and founder of The HR Mediation Academy. In addition, John has provided training to thousands of employees at all levels in the workplace, across a wide range of industries, including health and elder care.
John teaches negotiation at UC Hastings School of Law, mediation to graduate Business and Psychology students at Golden Gate University, and organizational collaboration online through Creighton University. He is a past president of the Association for Dispute Resolution of Northern California (ADRNC), and was the managing editor of www.mediate.com from 2000 to 2011.
WHEN
Wednesday, March 10, 2021 from 10:30 AM to 12:00 PM
REGISTRATION
NON MEMBERS: $99 Per Registrant CAADS MEMBERS: $25 Per Registrant
