CONTENT MODERATION POLICY FOR YOUR WEBSITE
CAADS uses our social media channels and website to foster open, respectful conversations about adult day services, caregiving, community-based care, aging, disability support, and access to safe, high-quality care.
To keep these spaces safe, constructive, and accurate, we moderate comments and other user-generated content according to the guidelines below. By participating in our online communities, you agree to follow this policy.
What we welcome
We encourage:
• Respectful discussion and debate about adult day health centers, long-term services and support, caregiving, Medicaid, aging, disability services, and related health policy.
• Personal stories from participants, family caregivers, providers, direct care workers, and community members.
• Questions about adult day services, eligibility, quality standards, program operations, and ways to get involved.
• Constructive feedback about our content, advocacy, services, or public policy positions.
• Good-faith concerns about fraud, waste, abuse, safety, quality of care, or program integrity when shared responsibly and without targeting individuals or communities.
We do not remove content simply because it criticizes adult day health centers, disagrees with our positions, raises concerns about government spending, or expresses strong opinions about public officials, agencies, providers, or policies, as long as it follows the rules on this page.
Content we may remove
We may hide, remove, or limit comments or posts that include:
• Hate speech, slurs, stereotypes, or dehumanizing language targeting any individual or group based on race, ethnicity, national origin, religion, disability, age, sex, gender identity, sexual orientation, immigration status, language, or other protected or vulnerable status.
• Threats, harassment, bullying, intimidation, doxxing, stalking, or encouragement of violence or self-harm.
• Profanity, personal attacks, or content clearly intended to shame, humiliate, or intimidate specific people, caregivers, participants, providers, or public officials.
• Graphic, explicit, or otherwise inappropriate material.
• Spam, scams, fake giveaways, impersonation, coordinated inauthentic activity, or repeated promotional content unrelated to adult day services or health care.
• Off-topic comments that repeatedly disrupt conversations, including unrelated links, memes, sales pitches, conspiracy content, or copy-pasted claims across multiple posts.
• Clearly unsafe health advice or misinformation that could put people at risk, including claims urging participants to stop prescribed medications, avoid medical care, or disregard care plans without professional guidance.
• False or misleading claims about adult day health centers, participants, caregivers, immigrants, older adults, people with disabilities, or specific communities that are likely to fuel harassment, discrimination, or fear.
• Unverified allegations naming specific individuals, participants, staff, centers, or organizations as criminals, fraudsters, abusers, or participants in illegal schemes, unless supported by a credible public record or official source.
• Content that falsely suggests widespread or systemic fraud by adult day health centers, participants, caregivers, or specific racial, ethnic, disability, age, language, or immigrant communities when presented as fact without credible evidence.
We may allow good-faith questions or concerns about fraud, program integrity, billing, oversight, or enforcement. However, we may respond with factual information, request credible sourcing, limit amplification, or remove content when claims are false, inflammatory, discriminatory, or likely to cause real-world harm.
How we moderate
We may use automated tools to help identify and filter spam, scams, slurs, threats, or obviously harmful content. However, a human moderator should review sensitive or judgment-based situations before decisions are made where possible.
Depending on the situation, we may:
• Leave a comment visible without responding.
• Like or acknowledge constructive comments.
• Respond publicly to correct misinformation, provide context, offer resources, or acknowledge feedback.
• Ask a commenter to provide a credible source for serious factual claims.
• Invite the commenter to continue the conversation by direct message or email.
• Hide, remove, or limit content that violates these guidelines or platform rules.
• Restrict, mute, or block accounts that repeatedly violate this policy.
• Escalate serious allegations, threats, safety concerns, or media inquiries to the appropriate internal team.
Moderation decisions may vary by platform based on their features, audience, and terms of service.
Fraud, misinformation, and public accountability
Adult day health centers and adult day programs, like all health care and social service providers, should be subject to appropriate oversight, accountability, and program integrity standards. We support good-faith discussion about fraud prevention, compliance, enforcement, and responsible use of public funds.
At the same time, broad claims that adult day health centers or adult day programs are inherently fraudulent, that participants or caregivers are engaged in scams, or that fraud is tied to a protected class or vulnerable community can mislead the public and contribute to stigma, harassment, or hate speech.
When fraud-related claims appear in our online communities, moderators should distinguish between:
• Good-faith policy debate about oversight, audits, enforcement, billing rules, or program safeguards.
• Credible allegations based on official records, enforcement actions, audits, court filings, or reputable reporting.
• Unsupported claims, rumors, or conspiracy theories presented as fact.
• Content that uses fraud allegations as a vehicle for attacking protected groups based on race, color, national origin, religion, sex, disability, age, and familial status.
We may correct, contextualize, limit, or remove fraud-related misinformation when it is clearly false, unsupported, inflammatory, or likely to mislead the public or contribute to harassment. We investigate claims and will respond accordingly, and when appropriate, remove content that has been confirmed as false
Safety, legal, and crisis situations
Certain types of content may require additional action or internal follow-up, including:
• Credible threats of violence, self-harm, abuse, neglect, or exploitation.
• Allegations of illegal activity, fraud, abuse, neglect, serious misconduct, or unsafe care involving a specific person, center, provider, payer, agency, or organization.
• Posts containing private health information, participant information, caregiver information, addresses, phone numbers, medical details, or other sensitive personal information.
• Media inquiries or posts from journalists, elected officials, regulators, law enforcement, government agencies, or advocacy organizations related to ongoing issues.
• Coordinated harassment, discriminatory campaigns, or repeated inflammatory claims targeting adult day health centers or the communities they serve.
In these cases, we may collect and retain relevant information, such as screenshots, usernames, timestamps, links, and comment history, and coordinate with appropriate internal teams, legal counsel, compliance personnel, crisis communications staff, platform administrators, or external authorities, consistent with applicable laws and platform rules.
Changes to this policy
We may update this content moderation policy from time to time. The most recent version will be available on our website. Continued use of our pages and channels after changes are posted means that you accept those changes.
