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CAADS Events At-A-Glance

Building Momentum in ADS: KPIs that Serve as a Foundation for Success

Thursday, September 8, 2022
10:00 am11:00 am

Register today to learn why KPIs (key performance indicators) are important to your daily ADS center operations and how you can effectively utilize them.

NADSA Members: $49
Non-Members: $149

As Adult Day Services providers strive to emerge from what was perhaps the greatest challenge the industry has ever faced, establishing solid operational and financial benchmarks are foundational elements that will help to ensure future success. Emerging Medicare Advantage and managed care markets also underscores the need to implement key performance indicators (KPIs). A seasoned provider shares their experience including how data comes to life using KPIs to manage operations, negotiate contracts, and update strategic planning. A template will be provided for core measures in health/safety, marketing, workforce development, technology, diversity, and financial indicators. Strategies to determine the most relevant KPIs will be shared.

Learning Objectives:

• Understand the importance of establishing and tracking operational and financial indicators in your organization in order to inform organizational strategic planning and decision-making.
• Obtain insights from leaders in the ADS field regarding the practical implementation of a KPI dashboard along with methodologies and tools that can be used to support these efforts. Identify seven tactical KPI topic areas (along with aging services-specific measures for each) that collectively form a holistic performance improvement quality framework.

About the Presenters: Jed Johnson leads CARF’s aging services accreditation programs, including adult day services (ADS). Prior to this, he was a member of Easterseals national office leadership team providing oversight to a $25M portfolio of federal, corporate and foundation funded initiatives. Easterseals is one of the nation’s premier providers of ADS. Jed is past NADSA board chair and past treasurer of the American Society on Aging. He is currently serves on the ARCH National Respite advisory committee. He began his professional career working 11 p.m. – 7 a.m. in a suburban Milwaukee long-term care community and is proud to be a long-distance caregiver for his 96-year-old mother-in-law, who is enrolled in a PACE program in Pennsylvania. He holds an MBA from the Wharton School of Business and MSW from the University of Pennsylvania’s School of Social Policy and Practice.

Michael Boles currently serves as the Director of Adult Day Services for Resources for Seniors, Inc., based out to Raleigh, NC. Resources for Seniors’ adult day centers, called Total Life Centers or TLCs, have been serving Wake County residents since 1978 with four locations across the region. This includes both social model and combination social/health model programs. He is the past board chair of the North Carolina Adult Day Services Association.